Firstly, I hope that all our guests and their loved ones are safe and well during these difficult and unprecedented times.
Following the temporary closure of our hotels in March, I wanted to let you know that we have been working hard getting ready for your arrival!
Even though our hotels are temporarily closed at this time due to the restrictions, set by the government, I’m very proud to say, our onsite hotel and centralised teams continue to work really hard every day to help our customers amend or cancel their reservation and also make new plans for the future, for when our hotels are open.
We continue to provide you with reassurance through our ‘book with confidence’ promise: This provides you with flexible cancellation terms including moving your stay date or full refund with a voucher or cash, as we fully recognise your plans may change. I am therefore, delighted to say, although subject to continued review, we are expecting to reopen all of our hotels on 4th July 2020.
We recently reopened our golf courses at all 6 of our resorts in England. We’re pleased to have already welcomed thousands of golfers and very much look forward to receiving many more!
Your safety is absolutely paramount, and I want to take this opportunity to confirm our commitment to this being delivered through a number of important changes throughout every hotel. This is to guarantee that we have a professional team of people and processes in place to provide a clean and safe environment.
To help demonstrate this and provide the confidence and reassurance to all our guests, please click here to review our ‘Clean+Safe’ measures that are in place.
We will continue to review and update these as and when required. Our teams have been undergoing extensive training to ensure we consistently deliver our ‘Clean+Safe’ promise and a friendly welcome, without exception.
Thank you for your ongoing support, we really do understand how difficult and frustrating it is for those who have had plans disrupted. However, we feel, that with our ‘Clean+Safe’ programme in place, we can now begin to make plans for the future and look forward to new adventures.
We are very much here to welcome you and to offer a ‘Great British Breakaway’ experience to remember.
If you would like to speak to a member of our team about your existing booking, future bookings or a general enquiry, our team is here and ready to help, simply email email@example.com or call 0330 107 1599.
Richard Moore, Group Chief Executive
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